Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials are used in Organic Basics products?
We prioritize the environment by using GOTS-certified organic cotton, TENCEL Lyocell, recycled nylon, and recycled wool to ensure high-quality, long-lasting garments.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout if you need your essentials sooner.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear cannot be returned unless the packaging remains sealed.
How should I care for my organic garments?
To extend the life of your clothes and save energy, we recommend washing at low temperatures (30°C/86°F) and air drying whenever possible.
Do you offer international shipping?
While this store specifically serves our US customers, we do have dedicated stores for the EU and other international regions to ensure the best shipping rates and times.
Is your packaging eco-friendly?
Yes, all orders are shipped in plastic-free, recyclable paper packaging to minimize our environmental footprint from our warehouse to your door.